Raksha IT
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Managed IT Services For Field Service

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Field Service Management with Raksha IT

To effectively manage field service operations, one needs to manage diverse tasks like planning and dispatching technicians, handling customer service requests and work orders, observing inventory, service level contracts, and billing customers. For this purpose, Raksha IT Field Service Management Services is a must-have that streamlines your processes and makes it easier to manage all elements of your field service operations.
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Our Field Service Management Activities

Field Service Scheduling

We will be working with your on arranging employee plans, service appointments and anticipated work order completion timelines.

Field Service Dispatch Management

This includes coordinating dispatch, which is when a field service technician or specialist is sent out on a work assignment.

Location-based Tracking

With Raksha IT's assistance, technicians and managers can enable GPS tracking to make sure that they have the correct address for field visits.

Work Order Management

We will be assigning and tracking service work orders from creation via completion to customer invoicing.

Inventory Management

You can keep a track of parts and supplies, containing the transfer of consumption, products, adjustments and more.

Field Service Contract Management

It includes managing contracts with your customers and confirming service level agreements (SLAs) are met.

Benefits of Field Service Management

Increased uptime

Reduced field service costs

Intelligent Workflows

Better resource optimization

Empowered field service technicians

Increased customer satisfaction

Let's Increase the Potential of your Business!

Customer satisfaction is the greatest goal for any business. For organizations that depend heavily on field services, customer satisfaction and happiness can be game changers. Investing in Field Management services by Raksha IT can do wonders for such businesses as it provides the management with real-time information on the available technicians, spare parts inventory, enduring issues, SLA breaches, and so much more. So, let us get started!
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