Raksha IT
Raksha IT
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Managed IT Services For Contact Centres

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Get the Easy, all-in-one Contact Centre IT Solutions with Raksha IT

Customers expect seamless cross-channel support — and yesterday’s phone system is not up to the task. With Raksha IT, respond in real-time via your website, social media channelers and live chat. Build customer and agent adventures that effortlessly combine automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help. Our experts are here to back you up!

Raksha IT solutions will help you in providing an omnichannel customer experience easy.
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Grow your Business with Raksha IT Multi-tiered IT support

Flexible, scalable platform with omnichannel abilities for inbound and outbound service.

Get more reasonable agent productivity, increase customer satisfaction and improve reporting.

Lower your downtime, supervision, hardware, training and licensing costs

Scale The Success With Our Intelligent IT Solutions

Voice Essentials

Simplifying and scaling your telephony. VoIP and ACD tools give you the capability to handle phone calls.

Easy Integrations

Easily deploying and helping out-of-the-box integrations for your CRM solution and other critical business tools.

Digital Channels

Employing the same ACD to route interactions from digital channels like email, live chat, messaging and social.

Self-Service

With self-service options including voice bots and chatbots, your company can deliver 24/7 support, without all the costs.

Workforce Management

Quickly develop forecasts and schedules, watch quality and adherence and engage and empower your employees.

Reporting and Analytics

Dashboards with real-time data and historical reporting make it easy to comprehend your business and handle customer experiences across all channels.

Raksha IT Makes Every Day Easier In Your Workplace

  • Public cloud hosting – Manage your call centre remotely with a completely cloud-hosted solution that can be accessed anytime, anywhere.
  • Security and resiliency – We are making IT solutions to handle rapid change and adhere to the most rigorous cloud security protocols no matter what your industry or area.
  • Grow gracefully – Turn on added functionality without the complexity and get constant innovation with no downtime.

Leverage our remote and on-site support that keeps business-critical hardware, software and systems healthy for the best results. Contact us for end-to-end managed IT services that provide your clients with the best representation possible.
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